Help & Frequently Asked Questions

Ordering

What ordering methods are available?

Do you offer any coupons?

How do I change or cancel my order?

Do you allow backorders?

Why can't I add any items to my shopping cart?

Do you add tax to my total purchase?

What if I am tax exempt?

How can I find out the status of my order?

Can I open a business account?

Do you guarantee the products you sell?

Where can I find more info about ordering imprinted items?

Payments

What payment methods do you offer?

Is it safe to use my credit or debit card on your website?

I received an error message that states there has been an authorization failure.

How do I use my store credit?

What is PayPal and how do I sign up for an account?

When are funds transferred out of my PayPal account for my order?

Shipping

What are your shipping rates?

What are your shipping methods?

How long will it take to receive my order?

Will I need to sign for my package?

How do I know if my order has been shipped?

Can I track my order?

What if I did not receive all the items I ordered?

My tracking information states "Delivered" but I haven't received anything.

Returns

What is your return policy?

How do I return merchandise?

How do I exchange merchandise?

How long does it take for me to get a refund?

What do I do if my shipment arrives damaged or defective?

Company & Contact Information

Who is Get Smart Products?

Where is your company located?

Do you have any store locations?

How do I contact a Customer Service Representative?

Are there any benefits to registering an account on your website?

My email address has changed. How do I update this in my account?

How can I write a review for a product?

Does your company have a print catalog?

How do I unsubscribe from any of your mailing lists?

Do you have an affiliate program?

Privacy

What is your privacy policy?

Is your website secure?

Why do I need to provide my email address when I check out?

How do I log in or out?